CPP Process Performance Management & KPIs Flashcards

Which technique visually connects strategic objectives to operational process KPIs across multiple levels of an organization?

Answer: Strategy Map

A Strategy Map visually illustrates how strategic objectives at different organizational levels are linked, helping align operational KPIs with overall organizational goals.

Process throughput time is BEST defined as:

Answer: The total elapsed time for a single unit to pass through the entire process from start to finish

Throughput time (also called cycle time or lead time) measures total elapsed time for one unit or transaction to complete the entire process end-to-end.

When a process KPI consistently falls below its target, the FIRST appropriate response in performance management is to:

Answer: Investigate root causes before taking corrective action

Effective performance management requires understanding root causes of underperformance before designing and implementing corrective actions.

Which performance measurement concept states that sub-optimizing individual process steps can actually reduce overall system performance?

Answer: Systems Thinking / Local vs. Global Optimization

Systems thinking warns that optimizing individual process components in isolation (local optimization) may harm overall system performance (global optimization).

A Process Performance Review meeting MOST effectively uses KPI data to:

Answer: Identify performance gaps, recognize successes, and align on improvement priorities

Performance review meetings use KPI data to identify gaps, celebrate successes, and collaboratively prioritize improvement actions.

Which metric directly measures the proportion of process outputs that meet quality requirements without requiring rework?

Answer: First Pass Yield (FPY)

First Pass Yield measures the percentage of units or transactions that complete the process correctly the first time without rework, repair, or rejection.