Continuous Improvement Culture Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Continuous Improvement Culture flashcards as text
Which of the following best describes 'double-loop learning' in the context of continuous improvement?
Answer: Questioning and revising the underlying assumptions and mental models, not just correcting errors
Double-loop learning, from Argyris and Schön, involves challenging the governing assumptions behind actions—essential for deep cultural change in CI.
A process improvement team completes a successful project but the gains erode within six months. What cultural factor is most likely responsible?
Answer: The improved process was not standardized and the new behavior was not reinforced through management systems
Without standardization and management system reinforcement (audits, visual controls, leader coaching), processes revert to old habits over time.
How does a 'suggestion system' differ from a fully embedded CI culture?
Answer: A suggestion system is a tool or mechanism, while CI culture is a pervasive set of values and daily behaviors
Suggestion systems are one structural tool; CI culture is a broader, pervasive orientation where everyone continuously identifies and acts on improvements as part of normal work.
What is the significance of 'catchball' in hoshin kanri as it relates to CI culture?
Answer: A two-way dialogue where goals and plans are iteratively negotiated between management levels
Catchball ensures CI goals are co-created through dialogue across levels, building ownership and alignment rather than simple top-down mandate.
Which statement best describes the relationship between CI culture and innovation culture?
Answer: CI culture creates the discipline and problem-solving capability that strengthens an organization's capacity for innovation
A strong CI culture builds the habits, skills, and psychological safety that also underpin successful innovation, making the two complementary rather than competing.
What is the most important outcome of conducting effective after-action reviews (AARs) in a CI culture?
Answer: Capturing organizational learning so that the same mistakes are not repeated and successes can be replicated
AARs institutionalize learning by extracting insights from both successes and failures, feeding them back into future planning and standard practices.
Which of the following scenarios best illustrates 'kaizen mind' as a cultural value?
Answer: A frontline worker notices a small inefficiency during their shift and immediately implements a minor fix without being asked
Kaizen mind is the habit of everyone continuously seeking small improvements in their daily work without waiting for a formal project or management direction.