Continuous Improvement Culture Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Continuous Improvement Culture flashcards as text
Which leadership behavior is most critical for sustaining a continuous improvement culture over the long term?
Answer: Visibly participating in improvement activities and recognizing contributions
Leaders who visibly participate and recognize contributions model the behaviors they expect and reinforce the cultural norms needed for sustainability.
What does a 'learning organization' concept, as defined by Peter Senge, emphasize in the context of continuous improvement?
Answer: Continuously expanding the capacity of people to create desired results
Senge's learning organization concept emphasizes expanding everyone's capacity to create results, fostering systemic thinking and shared learning.
A CI team notices that improvement suggestions from frontline employees are consistently ignored. What is the most likely root cause?
Answer: There is no structured idea management system or feedback loop
Without a structured system to capture, evaluate, and communicate the status of suggestions, employees perceive their input as unwanted and stop contributing.
Which metric best indicates that continuous improvement has become embedded in the organizational culture?
Answer: Employee-initiated improvement ideas per person per year
A high rate of employee-initiated ideas demonstrates that improvement thinking is distributed across the workforce, not just among specialists.
How does psychological safety contribute to continuous improvement culture?
Answer: It allows team members to raise concerns and experiment without fear of punishment
Psychological safety enables honest problem identification, experimentation, and learning from failure—all essential to continuous improvement.
What is the primary purpose of conducting regular Gemba walks in a CI culture?
Answer: To enable leaders to observe real work conditions and engage directly with workers
Gemba walks put leaders at the actual place of work to observe processes firsthand and engage workers, reinforcing a culture of respect and learning.
Which of the following best describes the role of middle managers in embedding continuous improvement culture?
Answer: They translate strategic CI goals into team-level behaviors and coach daily improvement
Middle managers are the critical link who operationalize CI strategy at the team level by coaching behaviors, removing obstacles, and reinforcing norms daily.