Business Process Reengineering Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Process Reengineering flashcards as text
What is meant by 'triage' in BPR process redesign?
Answer: Routing different cases through different process paths based on complexity or type
Triage in BPR designs separate process paths for different case types, avoiding one-size-fits-all handling that creates inefficiency.
Which of the following best describes 'outcome-based job design' resulting from BPR?
Answer: Jobs defined by the end results workers are accountable for across the full process
BPR shifts job design from activity-based (what you do) to outcome-based (what you produce), increasing accountability.
In BPR implementation, what is a 'pilot' used for?
Answer: Testing a redesigned process in a limited scope before full rollout
A pilot validates the redesigned process in a controlled environment, reducing risk before organization-wide implementation.
Which statement best describes the relationship between BPR and ERP system implementation?
Answer: BPR should ideally precede ERP implementation so the system supports redesigned processes
Reengineering processes before ERP implementation ensures the system supports optimized workflows rather than automating broken ones.
What is 'process simulation' used for in BPR?
Answer: Modeling a redesigned process digitally to predict performance before implementation
Process simulation models the to-be process computationally, allowing teams to test and refine designs without real-world risk.
Which of the following factors most often causes BPR efforts to revert to old ways of working after initial success?
Answer: Lack of sustained management reinforcement and performance measurement systems
Without sustained leadership reinforcement and metrics, organizations drift back to old habits as the urgency of the initiative fades.
Which of the following describes 'process integration' as a BPR design principle?
Answer: Linking previously disconnected process steps so information and work flow seamlessly without handoffs
Process integration eliminates handoff gaps by designing continuous, connected workflows that reduce delays and errors.