Professional Issues Flashcards
7 cards from real CPOA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Issues flashcards as text
A patient becomes angry about their bill and raises their voice in the reception area. The CPOA should:
Answer: Invite them to a private area and listen calmly to their concern
Moving the patient to a private space and listening calmly de-escalates the situation while protecting other patients' comfort and privacy.
Which document outlines the conditions under which a practice may use or disclose a patient's protected health information?
Answer: Notice of Privacy Practices (NPP)
The Notice of Privacy Practices (NPP) is a HIPAA-required document explaining how a covered entity handles PHI.
In optometric practice, informed consent means the patient has been told:
Answer: The diagnosis, treatment options, risks, and benefits before agreeing to care
Informed consent requires disclosing the diagnosis, proposed treatment, alternatives, and risks so the patient can make a voluntary and educated decision.
If a minor patient comes in unaccompanied for an eye exam, the CPOA should generally:
Answer: Check state law and office policy regarding consent for minors
Consent laws for minors vary by state; the CPOA should follow state law and practice policy before proceeding.
A CPOA overhears two staff members joking about a patient's unusual appearance in the break room. This behavior is:
Answer: A violation of professional standards and patient dignity
Ridiculing patients violates professional standards of respect and patient dignity regardless of whether it occurs in a private staff area.
Upcoding in medical billing refers to:
Answer: Billing for a higher-level service than was actually provided
Upcoding is billing fraud where a higher-reimbursing code is used for a lesser service actually rendered.
Which of the following is an example of maintaining professional boundaries with patients?
Answer: Keeping interactions focused on clinical care and office needs
Professional boundaries are maintained by keeping the patient relationship centered on clinical care and avoiding dual personal relationships.