Stakeholder Engagement Flashcards

Which stakeholder engagement level means a stakeholder is kept aware of progress but not actively consulted?

Answer: Informed

The 'Informed' engagement level means stakeholders receive updates but are not expected to provide input or make decisions.

A Product Owner is working with a stakeholder who has high power but low interest in the product. What is the best strategy?

Answer: Keep satisfied with minimal effort

High-power, low-interest stakeholders should be kept satisfied to prevent them from becoming blockers, but without overwhelming them with detail.

What does 'active listening' involve when engaging with stakeholders?

Answer: Focusing fully, understanding, and responding thoughtfully

Active listening requires full attention, comprehension, and considered responses to demonstrate understanding and build trust.

Which artifact is most useful for communicating product progress to executive stakeholders?

Answer: Product roadmap

A product roadmap provides a high-level view of planned features and timelines, suitable for executive stakeholders who need strategic visibility.

What is a key risk of poor stakeholder engagement in product ownership?

Answer: Misaligned product direction and wasted effort

Without proper stakeholder engagement, the product may be built based on incorrect assumptions, leading to misalignment and rework.

In the context of CPOA, what is an 'influence map' used for?

Answer: Visualizing stakeholder relationships and influence flows

An influence map shows how stakeholders relate to and affect each other, helping Product Owners navigate complex stakeholder networks.