Resident Services & Community Programs Flashcards
7 cards from real CPO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Resident Services & Community Programs flashcards as text
Under the Family Self-Sufficiency (FSS) program, what financial mechanism incentivizes participants to increase their earned income?
Answer: An escrow account funded by the increase in the tenant's rent portion
FSS participants accumulate funds in an escrow account based on the increased rent they would owe as their income rises, which they receive upon successfully completing the program.
Which of the following best describes 'wraparound services' in an affordable housing context?
Answer: A bundled package of financial, social, health, and employment supports tailored to individual needs
Wraparound services refer to a comprehensive, individualized approach that coordinates multiple support systems — financial, health, social, and vocational — to address a resident's full range of needs.
What is the primary function of a service coordinator in HUD-assisted senior housing?
Answer: To link elderly and disabled residents to community-based supportive services
Service coordinators in senior housing are responsible for connecting residents with community resources such as healthcare, transportation, and in-home support to help them remain stably housed.
How should a property manager best handle resident referrals to outside community resources?
Answer: Maintain updated resource directories, make warm referrals, and follow up to confirm connection
Best practice in resident services includes maintaining current resource directories, making warm introductions to agencies, and following up to ensure residents successfully accessed the needed services.
Which metric is most commonly used to evaluate the effectiveness of resident services programs?
Answer: Resident outcomes such as employment gains, income increases, or housing retention rates
Resident services programs are evaluated primarily on measurable resident outcomes — such as improved employment status, income changes, and housing stability — rather than administrative or financial inputs.
What is the purpose of a Memorandum of Understanding (MOU) between a housing provider and a community service agency?
Answer: To formally document the roles, responsibilities, and expectations of each partner in delivering services
An MOU formalizes the partnership between a housing provider and a service agency, clarifying each party's roles, service commitments, data-sharing protocols, and expectations.
Under HUD regulations, what is the minimum requirement for resident participation in the planning processes of Public Housing Authorities (PHAs)?
Answer: PHAs must consult with their Resident Advisory Board (RAB) when developing annual and five-year plans
HUD requires PHAs to consult with their Resident Advisory Board when developing the Annual Plan and Five-Year Plan, ensuring meaningful resident participation in agency governance.