Practice Test Geeks(CPM) Certified Public Manager Practice Test
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Managing Work Flashcards

7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Managing Work flashcards as text

  1. A public manager is implementing a new electronic records system. Resistance from staff is high. The BEST strategy to reduce resistance is:

    Answer: Involve staff in planning and provide adequate training before rollout

    Involving staff in the change process and providing training builds buy-in and reduces resistance to new systems.

  2. Which type of work plan establishes specific objectives, timelines, and resource allocations for a defined project?

    Answer: Operational project plan

    An operational project plan details the tasks, schedule, and resources needed to achieve a specific project objective.

  3. A manager observes that two employees frequently duplicate each other's work. This is BEST addressed by:

    Answer: Clarifying roles and responsibilities through a RACI chart or similar tool

    A RACI chart (Responsible, Accountable, Consulted, Informed) clarifies who does what and eliminates duplication of effort.

  4. In the context of managing work, 'benchmarking' is used to:

    Answer: Compare a unit's performance against best practices or similar organizations

    Benchmarking compares organizational performance against external standards or peers to identify improvement opportunities.

  5. A manager must allocate limited budget across five competing projects. The MOST systematic approach is to:

    Answer: Prioritize projects using criteria tied to organizational goals and expected outcomes

    Using goal-aligned criteria ensures limited resources are directed to projects with the greatest organizational impact.

  6. Which management concept involves ensuring that authority and responsibility are aligned for a given task?

    Answer: Parity of authority and responsibility

    Parity of authority and responsibility means a person given responsibility for a task must also be given the authority needed to accomplish it.

  7. A public manager reviewing unit output notices a 20% decline in productivity over three months. Before taking corrective action, the manager should FIRST:

    Answer: Conduct a systematic analysis to determine if the decline is due to workload, morale, process, or external factors

    Diagnosing the root cause of a productivity decline ensures the corrective action chosen actually addresses the problem.