CPL CPL Business Practices & Legal Requirements

Question 1

Which document should a locksmith require before performing a lock-out service on a residence?

Accepted Answer

Proof of ownership or authorization

Answer

A signed blank work order

Answer

A credit card only

Answer

A verbal statement

Question 2

In most U.S. states, a locksmith who operates without a required license may face:

Accepted Answer

Fines and possible criminal charges

Answer

Only a written warning

Answer

Loss of tools only

Answer

A mandatory training course with no penalty

Question 3

What is the primary purpose of maintaining a job log or service record for each locksmith call?

Accepted Answer

To document proof of authorization and services rendered

Answer

To track tool inventory

Answer

To record customer credit scores

Answer

To log vehicle mileage only

Question 4

Which type of insurance is most critical for a professional locksmith running a service business?

Accepted Answer

General liability insurance

Answer

Life insurance

Answer

Health insurance only

Answer

Collision insurance only

Question 5

When a locksmith creates a key for a customer, which record-keeping practice is considered best professional practice?

Accepted Answer

Log the key code, date, customer ID, and authorization verification

Answer

Store only the key code with no customer data

Answer

Record nothing to protect customer privacy

Answer

Only record the customer's name

Question 6

A customer calls requesting a key duplication for a 'do not duplicate' stamped key. What should a professional locksmith do?

Accepted Answer

Require additional authorization from the key system owner before duplicating

Answer

Duplicate it freely since the stamp is not legally binding

Answer

Refuse all service permanently

Answer

Charge double the fee and duplicate without verification