Stakeholder Engagement & Communication Strategies Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement & Communication Strategies flashcards as text
A program manager is presenting to an executive steering committee that prefers data over narrative. Which communication format is most appropriate?
Answer: A concise dashboard with KPIs, traffic lights, and trend charts
Executives typically prefer visual dashboards that surface key metrics and status quickly without requiring detailed reading.
A program component is behind schedule, and the program manager must update the governance board. What principle should guide this communication?
Answer: Report the issue transparently along with impact assessment and recovery options
Transparent reporting with impact assessment and options enables governance boards to make informed decisions and provide appropriate support.
Which of the following represents an example of a 'push' communication method in program management?
Answer: A scheduled email distribution of the program status report
Push communication sends information directly to recipients without requiring them to seek it out, such as a scheduled email distribution.
What is the risk of over-communicating with stakeholders who have low power and low interest?
Answer: It wastes resources and may overwhelm stakeholders, reducing engagement quality
Over-communicating with low-interest, low-power stakeholders wastes resources and can cause information fatigue, reducing the quality of their engagement.
A program manager needs to negotiate additional resources from a functional manager who is resistant. Which strategy is most effective?
Answer: Frame the request around shared organizational goals and demonstrate program benefit to the functional area
Aligning requests with shared organizational goals addresses the functional manager's own priorities and builds a cooperative basis for agreement.
Which situation would most likely trigger an update to the stakeholder register during program execution?
Answer: A previously uninvolved regulatory agency announces oversight authority over the program
The emergence of a new stakeholder with authority over the program requires immediate update of the stakeholder register to reflect their role and influence.
In stakeholder engagement, what does the term 'resistant' indicate in the stakeholder engagement assessment matrix?
Answer: The stakeholder is aware but actively opposes the program's changes
A 'resistant' classification means the stakeholder is aware of the program but actively opposes its changes or outcomes.