Practice Test Geeks(CPL) Certified Program Leader Practice Test
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Leadership Development & Team Management Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership Development & Team Management flashcards as text

  1. A program leader notices that two high-performing team members are in ongoing conflict that is affecting morale. What is the BEST first step?

    Answer: Facilitate a structured one-on-one mediation between the parties

    Structured mediation addresses the root cause directly and preserves both relationships and team morale.

  2. Which leadership model distinguishes between 'transactional' and 'transformational' leadership styles?

    Answer: Burns and Bass Leadership Framework

    James MacGregor Burns introduced the transactional vs. transformational distinction, later expanded by Bernard Bass.

  3. A Certified Program Leader is developing a succession plan. Which action BEST supports long-term leadership pipeline health?

    Answer: Identifying and mentoring high-potential staff at all levels

    Proactively mentoring high-potential employees across levels builds a resilient, sustainable leadership pipeline.

  4. When using a RACI matrix for team management, what does the 'C' stand for?

    Answer: Consulted

    In RACI, 'Consulted' identifies people whose input is sought before decisions are finalized.

  5. A team member consistently misses deadlines despite repeated coaching. According to progressive discipline principles, what should follow documented verbal warnings?

    Answer: Written warning with documented performance plan

    Progressive discipline moves from verbal warnings to written warnings with a clear improvement plan before more severe actions.

  6. Which coaching approach focuses primarily on asking powerful questions to help a person discover their own solutions?

    Answer: Co-active coaching

    Co-active coaching is non-directive and relies on questioning to help individuals uncover their own insights and solutions.

  7. Psychological safety in a team context, as defined by Amy Edmondson, refers to:

    Answer: Team members' belief that they can speak up without fear of punishment

    Edmondson defines psychological safety as a shared belief that the team is safe for interpersonal risk-taking like voicing ideas or concerns.