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Quality and Continuous Improvement Flashcards

7 cards from real CPIM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality and Continuous Improvement flashcards as text

  1. What is the purpose of a gauge R&R (Repeatability and Reproducibility) study?

    Answer: Assess whether a measurement system contributes excessive variation relative to the process or specification

    Gauge R&R evaluates how much of total observed variation comes from the measurement system itself (repeatability and reproducibility) versus the actual process.

  2. A Cpk value of 1.33 for a process means:

    Answer: The process is centered and producing output well within specification limits

    A Cpk of 1.33 corresponds to a 4-sigma process, which is considered capable and acceptable in most industries.

  3. In the PDCA (Plan-Do-Check-Act) cycle, what happens during the 'Check' phase?

    Answer: Evaluate results against the planned objectives

    The Check phase compares actual results from the 'Do' phase against the expected outcomes defined in the 'Plan' phase.

  4. Which quality philosophy introduced the concept of 'Zero Defects' and argued that 'quality is free' because prevention costs less than failure?

    Answer: Philip Crosby

    Philip Crosby championed Zero Defects and argued that doing it right the first time eliminates costly rework and failure, making quality free.

  5. A manufacturer finds that 80% of customer returns are caused by 3 out of 25 product defect types. What quality principle does this illustrate?

    Answer: Pareto Principle (80/20 rule)

    The Pareto Principle states that roughly 80% of effects come from 20% of causes, helping teams prioritize the vital few issues.

  6. What does 'quality at the source' mean in a lean manufacturing environment?

    Answer: Each worker is responsible for the quality of their own work and stops production if a defect is found

    Quality at the source empowers each worker to detect and correct defects immediately, preventing them from being passed downstream.

  7. Which of the following is a key input used in Quality Function Deployment (QFD) to translate customer needs into technical requirements?

    Answer: Voice of the Customer (VOC)

    QFD uses the Voice of the Customer as its primary input to structure how customer wants and needs are converted into product or process specifications.