Quality Assurance & Continuous Improvement Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Continuous Improvement flashcards as text
In the context of investigative QA, what does a 'gap analysis' primarily identify?
Answer: The difference between current performance and desired standards
A gap analysis compares current investigative practices against desired standards to identify areas needing improvement.
Which statistical tool is used in QA to distinguish between common cause variation and special cause variation in investigation timelines?
Answer: Control chart
Control charts (also called statistical process control charts) display data over time with control limits to identify when variation is due to special causes versus normal process variation.
When conducting a peer review of investigative reports, which quality criterion is MOST critical to assess first?
Answer: Factual accuracy and evidentiary support
Factual accuracy and evidentiary support are the foundation of any investigative report; errors here can invalidate conclusions regardless of how well the report is written.
A private investigation firm notices that client complaint rates spike every third month. Which QA approach best addresses this cyclical pattern?
Answer: Conduct trend analysis to identify root causes tied to the cycle
Trend analysis identifies patterns over time, allowing investigators to uncover root causes of cyclical issues rather than simply reacting to symptoms.
In a PDCA (Plan-Do-Check-Act) cycle applied to investigation quality, the 'Check' phase involves:
Answer: Measuring results against the planned objectives
The 'Check' phase of PDCA involves measuring and evaluating results of the implemented change against the goals established in the 'Plan' phase.
Which metric is MOST useful for evaluating the effectiveness of an investigation team's case closure process?
Answer: Case closure rate within defined SLA timeframes
Case closure rate within SLA timeframes directly measures whether the investigation process meets defined performance standards for timeliness.
An investigator discovers that multiple cases over the past year had surveillance evidence that was inadmissible due to improper documentation. Which QA tool would BEST prevent recurrence?
Answer: Develop a standardized evidence documentation protocol with mandatory review checkpoints
A standardized evidence documentation protocol with mandatory review checkpoints creates a systematic control that catches documentation errors before they affect case outcomes.