CPI Transfer of Learning & ROI Measurement Flashcards
6 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPI Transfer of Learning & ROI Measurement flashcards as text
In the Phillips ROI Methodology, what is Level 5 of evaluation?
Answer: Calculating the financial Return on Investment of the training
Level 5 in the Phillips model calculates ROI by comparing the monetary benefits of training outcomes to the total program costs, expressed as a percentage.
Which formula is used to calculate training ROI in the Phillips model?
Answer: (Net Benefits / Program Costs) × 100
ROI is calculated as Net Benefits (total benefits minus program costs) divided by Program Costs, multiplied by 100 to express it as a percentage.
When measuring Level 4 (Results) in Kirkpatrick's model, which type of data is MOST relevant?
Answer: Business outcome metrics such as productivity, quality, sales, or error rates
Level 4 measures the final business outcomes—such as increased productivity, reduced errors, or improved sales—that result from the behavioral changes produced by training.
What is the purpose of 'isolating the effects of training' in ROI evaluation?
Answer: To determine how much of a performance improvement is attributable specifically to the training versus other factors
Isolating training's effects ensures that performance improvements credited to training are not due to other factors such as market changes, new equipment, or management actions.
A CPI instructor uses a control group design to evaluate a training program. What is the PRIMARY benefit of this approach?
Answer: It allows direct comparison between trained and untrained groups to isolate training's impact
A control group that does not receive training provides a comparison baseline, making it possible to attribute performance differences specifically to the training intervention.
Which type of data is MOST difficult to convert to monetary value when calculating training ROI?
Answer: Improvement in employee morale and job satisfaction
Soft data such as morale and satisfaction is difficult to convert to monetary value because it lacks a direct, widely accepted financial equivalent, unlike hard productivity or quality metrics.