CPI Training Needs Analysis & Program Evaluation Flashcards
6 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPI Training Needs Analysis & Program Evaluation flashcards as text
Summative evaluation in training is best described as what?
Answer: Assessment conducted after training to judge overall effectiveness
Summative evaluation is conducted after training is complete to determine whether learning objectives were achieved and the program met its intended outcomes.
Which of the following is an example of a Level 4 (Results) outcome in Kirkpatrick's model?
Answer: Customer satisfaction scores increase after staff receives training
Level 4 measures business results such as increased productivity, reduced errors, improved customer satisfaction, or cost savings attributable to training.
Which evaluation design involves comparing training and non-training groups to measure training impact?
Answer: Control group experimental design
A control group design compares outcomes between employees who received training and those who did not, providing evidence of training's causal impact on performance.
In training program evaluation, 'return on expectations' (ROE) focuses on measuring what?
Answer: Whether training met the expectations defined by key stakeholders
ROE measures whether the training program delivered on the specific expectations and success criteria defined by organizational stakeholders prior to training.
Which evaluation strategy involves gathering stakeholder and participant feedback before, during, and after training?
Answer: Continuous evaluation
Continuous evaluation systematically collects data at multiple touchpoints throughout the training cycle to enable ongoing improvement and program accountability.
In experimental evaluation designs, a 'control group' is used for what specific purpose?
Answer: Providing a comparison baseline for measuring training's isolated impact
A control group consists of individuals not exposed to training, providing a comparison point to isolate training's effect from other variables in the workplace.