Coaching & Feedback Techniques Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Feedback Techniques flashcards as text
A learner consistently performs a skill correctly in practice but reverts to bad habits on the job. Which coaching intervention is MOST appropriate?
Answer: Conduct on-the-job coaching with real-time feedback during actual performance
On-the-job coaching with real-time feedback bridges the gap between training performance and transfer to the actual work environment.
When delivering corrective feedback, an instructor should FIRST:
Answer: Describe the observed behavior specifically and objectively
Effective corrective feedback begins with a specific, objective description of the observed behavior to anchor the conversation in fact rather than judgment.
Which questioning technique is MOST effective for helping a learner develop self-awareness about their own performance gaps?
Answer: Socratic questioning that prompts self-reflection
Socratic questioning promotes deeper self-reflection and helps learners discover their own performance gaps, increasing ownership of improvement.
A learner becomes defensive when receiving critical feedback. The BEST immediate response by the instructor is to:
Answer: Pause, acknowledge the learner's feelings, and ask open-ended questions
Acknowledging emotions and using open-ended questions de-escalates defensiveness and keeps the learner receptive to feedback.
In the GROW coaching model, what does the 'W' stand for?
Answer: Will or Way Forward
In the GROW model, 'W' stands for Will or Way Forward, which focuses on commitment to action and next steps.
Which type of feedback has been shown to be MOST effective for improving complex skill performance?
Answer: Immediate, specific, and actionable feedback delivered close to the performance
Immediate, specific, and actionable feedback closest to the performance event strengthens the connection between behavior and outcome.
An instructor notices a high-performing learner has plateaued. The MOST appropriate coaching approach is to:
Answer: Set stretch goals and explore new challenges to reignite growth
Stretch goals and new challenges re-engage high performers by providing meaningful growth opportunities beyond their current plateau.