CPHR Organizational Development and Change Management

Question 1

Which model of change management describes three stages: unfreezing, changing, and refreezing?

Accepted Answer

Lewin's Change Model

Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

McKinsey 7-S Framework

Question 2

In Kotter's 8-Step Change Model, what is the FIRST step an organization must take?

Accepted Answer

Create a sense of urgency

Answer

Form a powerful guiding coalition

Answer

Create a vision for change

Answer

Communicate the change vision

Question 3

What does the 'A' in the ADKAR change management model stand for?

Accepted Answer

Awareness

Answer

Action

Answer

Adoption

Answer

Alignment

Question 4

Which organizational development intervention focuses on improving group processes and interpersonal relationships within a team?

Accepted Answer

Team building

Answer

Survey feedback

Answer

Job enrichment

Answer

Management by objectives

Question 5

A 'force field analysis' in change management is used to:

Accepted Answer

Analyze driving and restraining forces affecting a change initiative

Answer

Identify key stakeholders and their influence

Answer

Assess financial costs and benefits of a change

Answer

Map the current versus future state of a process

Question 6

Which term describes the emotional and psychological journey individuals experience when adapting to change, often depicted as a curve?

Accepted Answer

The change curve

Answer

Resistance arc

Answer

Change saturation index

Answer

Adaptive capacity model

Question 7

What is 'change saturation' in an organizational context?

Accepted Answer

When an organization has implemented too many changes simultaneously, reducing employees' capacity to absorb more

Answer

The point at which all employees have fully adopted a new process

Answer

A technique for measuring the depth of cultural transformation

Answer

The stage where change becomes embedded in organizational culture