Patient Navigation and Advocacy Flashcards
7 cards from real CPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient Navigation and Advocacy flashcards as text
A patient with diabetes consistently has uncontrolled blood sugar despite having insulin. Home assessment reveals the patient is rationing insulin due to cost. What is the MOST effective navigation intervention?
Answer: Connect the patient with manufacturer patient assistance programs and community health clinic resources
Pharmaceutical manufacturer patient assistance programs and federally qualified health centers (FQHCs) can provide insulin at reduced or no cost.
What does 'health literacy' mean in the context of patient navigation?
Answer: The degree to which individuals can obtain, process, and understand health information to make decisions
Health literacy encompasses the ability to find, understand, and use health information effectively for decision-making.
A community paramedic learns a patient has been denied a prior authorization for a needed medication. What advocacy action is MOST appropriate?
Answer: Assist the patient in filing an appeal and connect them with a patient advocate or social worker
Assisting with appeals and connecting to patient advocates ensures the patient has support navigating insurance barriers.
Which federal program provides health coverage specifically for low-income children in the United States?
Answer: CHIP (Children's Health Insurance Program)
CHIP provides low-cost health coverage to children in families that earn too much to qualify for Medicaid.
When completing a needs assessment during a home visit, a community paramedic identifies transportation as a barrier to care. What is the BEST resource to address this?
Answer: Identify non-emergency medical transportation (NEMT) benefits or volunteer driver programs
NEMT benefits (often covered by Medicaid) and community volunteer driver programs are standard solutions for transportation barriers.
A patient with COPD is a current smoker and resistant to quitting. Using motivational interviewing, what is the MOST appropriate response to ambivalence?
Answer: Explore the patient's own reasons for and against quitting without judgment
Exploring ambivalence without judgment is a core motivational interviewing technique that builds intrinsic motivation.
A patient who was recently discharged from the hospital does not understand their discharge instructions. What should the community paramedic do FIRST?
Answer: Use teach-back method to assess comprehension and re-educate using plain language
The teach-back method is the evidence-based standard for confirming patient understanding of health instructions.