Project Quality Management Flashcards

A fishbone (Ishikawa) diagram is primarily used to:

Answer: Identify root causes of a defect or problem

Fishbone diagrams visually map cause-and-effect relationships to uncover root causes of quality issues.

Which document formally specifies the acceptance criteria that deliverables must meet?

Answer: Project scope statement

The project scope statement defines deliverables and the acceptance criteria used to evaluate them.

Cost of quality (COQ) includes which two broad categories?

Answer: Cost of conformance and cost of non-conformance

COQ categorizes spending into conformance (doing things right) and non-conformance (fixing failures).

A control chart is used in quality management to:

Answer: Monitor process performance over time and detect when it goes out of control

Control charts plot data points against upper and lower control limits to detect process instability.

Quality audits are typically conducted to:

Answer: Confirm compliance with quality policies and identify process improvements

Quality audits are structured reviews that confirm processes are being followed and surface improvement opportunities.

Which quality approach emphasizes continuous improvement through repeated Plan-Do-Check-Act cycles?

Answer: Deming Cycle (PDCA)

The PDCA cycle, developed by W. Edwards Deming, drives ongoing quality improvement through iterative testing and adjustment.