CPC Training & Development Flashcards

A 'blended learning' approach combines:

Answer: Online digital instruction with face-to-face or hands-on learning activities

Blended learning integrates online and in-person learning modalities to leverage the strengths of each delivery method.

What is the purpose of a 'learning management system' (LMS)?

Answer: To administer, document, track, report, and deliver training programs

An LMS is a software platform for managing the full lifecycle of training delivery, including enrollment, content hosting, tracking, and reporting.

In a training context, 'spaced repetition' improves learning by:

Answer: Reviewing material at increasing intervals over time to strengthen retention

Spaced repetition combats the forgetting curve by strategically re-exposing learners to material at intervals, dramatically improving long-term retention.

Which approach to employee development focuses on learning through job assignments, relationships, and formal education in a 70-20-10 model?

Answer: 70% experiential on the job, 20% social/relationship learning, 10% formal training

The 70-20-10 model holds that 70% of development comes from challenging job experiences, 20% from relationships and feedback, and 10% from formal education.

What distinguishes 'coaching' from 'mentoring' in employee development?

Answer: Coaching typically focuses on specific performance goals; mentoring focuses on broader career guidance

Coaching is usually short-term and performance-focused, while mentoring is a longer-term relationship centered on career growth and personal development.

Return on Investment (ROI) for training programs is calculated as:

Answer: (Benefits minus costs) divided by costs × 100

Training ROI is calculated as net program benefits minus total costs divided by costs, multiplied by 100 to express as a percentage.