Professional Standards & Competencies Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Competencies flashcards as text
Which behavior best exemplifies professional integrity in communication?
Answer: Being transparent about limitations and uncertainties while remaining constructive
Professional integrity requires honest communication even about difficult truths, delivered in a constructive manner.
When preparing a professional presentation, which step is most critical for ensuring competency?
Answer: Rehearsing content and anticipating audience questions
Rehearsing and anticipating questions prepares a presenter to deliver content confidently and address audience needs.
What is the primary purpose of establishing communication norms within a team?
Answer: To ensure consistent, respectful, and efficient information exchange
Team communication norms create shared expectations that reduce misunderstandings and improve collaboration efficiency.
Which scenario describes a violation of professional communication boundaries?
Answer: Contacting a client on personal social media without prior consent
Reaching out through personal channels without consent crosses professional boundaries and can damage trust.
A manager must deliver negative performance feedback to an employee. Which approach meets professional standards?
Answer: Give specific, behavior-focused feedback in a private, respectful setting
Effective performance feedback is specific, behavior-focused, timely, and delivered in a private setting to preserve dignity.
What does 'active listening' require that passive hearing does not?
Answer: Engaging with the speaker through questions, paraphrasing, and nonverbal cues
Active listening is an engaged, participatory process that demonstrates understanding and encourages open communication.
Which practice violates the professional standard of confidentiality in workplace communication?
Answer: Sharing a client's personal information with an unauthorized third party
Sharing client information without authorization violates confidentiality standards and can have legal and ethical consequences.