Communication & Stakeholder Relations Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
What is the key difference between 'informing' and 'engaging' a stakeholder?
Answer: Informing is one-way delivery of information; engaging invites dialogue and input
Informing is a push model with no feedback loop, while engaging is a two-way interaction that builds ownership and buy-in.
Which nonverbal cue most strongly signals disengagement during a face-to-face stakeholder conversation?
Answer: Checking a phone or watch repeatedly
Repeatedly checking a phone or watch is a strong behavioral signal of distraction or disinterest, undermining the stakeholder relationship.
A stakeholder requests a scope change via a casual hallway conversation. What is the correct protocol?
Answer: Acknowledge the request verbally and direct them to submit it through the formal change control process
Formal change control processes protect project integrity; acknowledging the request while redirecting to the right process is professional and structured.
What is the purpose of a RACI matrix in stakeholder communication?
Answer: To clarify roles by defining who is Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix eliminates ambiguity about decision-making and communication responsibilities across all project activities.
When facilitating a stakeholder workshop with conflicting viewpoints, what technique helps surface all perspectives fairly?
Answer: Use structured turn-taking or anonymous input methods like dot voting
Structured facilitation techniques neutralize power dynamics and ensure quieter or junior stakeholders can contribute equally.
A stakeholder's expectations exceed what the project can realistically deliver. What is the most effective communication strategy?
Answer: Have an honest conversation early, aligning expectations to project constraints with supporting data
Addressing expectation gaps early with transparent data prevents larger trust breakdowns and scope conflicts later in the project.
What is an effective strategy for communicating project success to a broad stakeholder audience after project completion?
Answer: Tailor the success story to each audience's interests, highlighting metrics they care about
Different stakeholders value different outcomes; tailoring the narrative to what each group cares about maximizes relevance and impact.