Communication Skills Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
When a speaker uses fillers like 'um' and 'uh' excessively, it primarily signals:
Answer: Nervousness or lack of preparation
Excessive filler words often signal nervousness or insufficient preparation and can undermine the speaker's credibility.
What is the recommended approach for delivering criticism using the 'sandwich' method?
Answer: Start with a positive comment, deliver the criticism, then end with encouragement
The sandwich method cushions critical feedback between positive statements, making it easier for the recipient to hear and accept.
In negotiations, 'BATNA' stands for:
Answer: Best Alternative To a Negotiated Agreement
BATNA is your best course of action if negotiations fail; knowing it strengthens your position at the table.
Which listening type involves focusing on evaluating and judging the speaker's message?
Answer: Critical listening
Critical listening involves analyzing and evaluating the content of a message for logic, accuracy, and validity.
When a manager uses jargon that employees don't understand, this is an example of which communication barrier?
Answer: Semantic barrier
Semantic barriers arise from differences in the meaning of words or technical jargon that the receiver does not understand.
In group communication, a 'gatekeeper' role is best described as someone who:
Answer: Encourages quieter members to contribute and manages participation
A gatekeeper facilitates balanced participation by drawing in quieter members and managing over-contributors.
Which of the following best illustrates the concept of 'media richness' theory?
Answer: Face-to-face communication is richer than email because it carries more cues
Media richness theory ranks channels by their ability to convey multiple cues; face-to-face is the richest because it combines voice, tone, and nonverbal signals.