Communication Skills Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
What is the primary purpose of an executive summary in a business report?
Answer: To provide a brief overview of key findings and recommendations
An executive summary gives busy decision-makers a concise snapshot of the report's main conclusions and recommendations without reading the full document.
Choosing to communicate face-to-face rather than by email is most justified when:
Answer: The topic is sensitive and requires immediate two-way dialogue
Sensitive or complex topics benefit from face-to-face communication because it allows real-time nonverbal cues and immediate clarification.
What does 'encoding' mean in the context of the communication model?
Answer: Translating thoughts into words, symbols, or gestures
Encoding is the process by which the sender converts thoughts and ideas into a transmittable form such as words, images, or gestures.
Which of the following is a barrier to effective intercultural communication?
Answer: Stereotyping members of another culture
Stereotyping leads to assumptions about individuals based on group membership, which distorts accurate communication.
In professional writing, using the active voice is preferred because it:
Answer: Makes sentences clearer and identifies the actor directly
Active voice places the subject as the doer of the action, making sentences more direct, clearer, and easier to read.
A colleague seems upset after a team decision. The best first step to address this is:
Answer: Ask open-ended questions to understand their perspective
Open-ended questions invite the colleague to share their feelings and perspective, demonstrating empathy before problem-solving.
Which of these is an example of upward communication in an organization?
Answer: An employee submitting a performance self-assessment to their supervisor
Upward communication flows from lower-level employees to higher-level management, such as submitting reports, feedback, or ideas.