Communication Skills Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
Which of the following is an example of nonverbal communication?
Answer: Maintaining steady eye contact during a conversation
Eye contact is a nonverbal cue that conveys attention, confidence, and sincerity without using words.
The 'grapevine' in organizational communication refers to:
Answer: Informal communication networks among employees
The grapevine is the unofficial, informal communication network through which rumors and information spread among employees.
Which element is essential for effective feedback to be actionable?
Answer: It should be specific and focused on observable behavior
Specific, behavior-focused feedback gives the recipient clear information on what to change or continue.
Proxemics in communication refers to:
Answer: The use of physical space and distance to convey meaning
Proxemics is the study of how physical distance and personal space affect communication and relationships.
When communicating bad news to an employee, which approach is generally most effective?
Answer: Be direct but empathetic, providing context and next steps
Being direct yet empathetic respects the employee's need for honest information while softening the emotional impact with context and support.
In presentations, the 'rule of three' refers to:
Answer: Organizing content into three main points for clarity and memorability
The rule of three suggests that ideas grouped in threes are easier for audiences to understand, remember, and repeat.
Which of the following best describes 'noise' in the communication process?
Answer: Any interference that distorts or blocks a message
Noise is any physical, psychological, or semantic interference that prevents a message from being received as intended.