Communication Skills Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
Which communication style is characterized by expressing needs clearly while respecting others' boundaries?
Answer: Assertive
Assertive communication balances expressing your own needs honestly while remaining respectful of others.
When writing a professional email, what should appear in the subject line?
Answer: A concise, specific description of the email's purpose
A concise, specific subject line helps the recipient immediately understand the email's purpose and prioritize it.
In a team meeting, a colleague keeps interrupting others. The most constructive response is to:
Answer: Politely note that everyone should have a chance to finish their thought
Gently enforcing turn-taking norms addresses the behavior respectfully without escalating tension.
What does 'channel' refer to in the communication process model?
Answer: The medium used to transmit a message
The channel is the medium—such as email, phone, or face-to-face—through which a message travels from sender to receiver.
Which technique best demonstrates active listening during a conversation?
Answer: Paraphrasing what the speaker said to confirm understanding
Paraphrasing shows the speaker you heard them accurately and gives them a chance to correct any misunderstanding.
Ethnocentrism in communication occurs when someone:
Answer: Judges other cultures by the standards of their own culture
Ethnocentrism is the tendency to view one's own culture as the standard against which others are measured, which can impede effective cross-cultural communication.
A memo is most appropriate when:
Answer: Communicating formal information to multiple people within an organization
Memos are internal documents used to deliver formal announcements, policies, or updates to groups within an organization.