Stakeholder Communication Flashcards
7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Communication flashcards as text
An operations manager identifies a stakeholder who is high-power but low-interest in the project. The BEST engagement strategy is to:
Answer: Keep satisfied with high-level summaries and engage only on major decisions
High-power, low-interest stakeholders should be kept satisfied with concise updates and consulted on decisions that require their authority.
During a supply chain disruption, the operations manager holds a stakeholder update call. A stakeholder asks a question the manager cannot yet answer. The BEST response is:
Answer: Acknowledge the question, commit to a follow-up timeline, and move on
Acknowledging uncertainty while committing to a specific follow-up maintains credibility and demonstrates responsiveness.
Which of the following BEST describes the purpose of a stakeholder communication plan?
Answer: To define what information each stakeholder needs, when, how, and from whom
A stakeholder communication plan systematically maps information needs, timing, channels, and senders for each stakeholder group.
An operations team launches a continuous improvement initiative. To sustain stakeholder buy-in over time, the manager should:
Answer: Provide regular progress updates that celebrate small wins and report transparent metrics
Ongoing updates that highlight incremental progress maintain momentum and demonstrate the initiative's value throughout its lifecycle.
Cross-functional stakeholders frequently miss or disregard operational updates. The root cause is MOST likely:
Answer: Communications are not relevant to the stakeholders' specific roles or priorities
Stakeholders disengage when communications lack clear relevance to their functional responsibilities or decision-making needs.
What is the main advantage of using standardized communication templates in operations management?
Answer: They ensure consistency, reduce preparation time, and set clear stakeholder expectations
Standardized templates create consistency across communications, reduce cognitive load, and help stakeholders quickly locate key information.
A major operational change is being resisted by a group of influential frontline supervisors. To address this, the operations manager should:
Answer: Engage supervisors early as co-designers of the implementation approach
Involving resistant influencers as co-designers converts opposition into ownership and leverages their knowledge to improve implementation.