Practice Test Geeks(COM) Certified Operations Manager Practice Test
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Leadership & Team Management Flashcards

7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership & Team Management flashcards as text

  1. A team member consistently underperforms despite receiving feedback. Which management approach should an Operations Manager prioritize first?

    Answer: A structured performance improvement plan (PIP)

    A structured PIP provides clear expectations, timelines, and support mechanisms before escalating to termination.

  2. Which leadership style is MOST effective when managing a highly skilled and self-motivated operations team?

    Answer: Delegative (Laissez-faire)

    Delegative leadership works best with experienced, motivated teams who can self-direct without constant supervision.

  3. During a major operational crisis, an Operations Manager must make a rapid decision with incomplete information. This is best described as:

    Answer: Decision-making under uncertainty

    Decision-making under uncertainty involves choosing actions despite incomplete data, relying on experience and available evidence.

  4. An Operations Manager notices low morale on the production floor. Which Herzberg hygiene factor is MOST likely contributing if employees complain about working conditions?

    Answer: Physical work environment

    In Herzberg's two-factor theory, physical work conditions are hygiene factors whose absence causes dissatisfaction.

  5. A cross-functional team is experiencing conflict over resource allocation. The most effective conflict resolution approach for an Operations Manager is:

    Answer: Facilitating a collaborative problem-solving session

    Collaborative problem-solving addresses root causes and builds buy-in by involving all stakeholders in finding a solution.

  6. Which communication channel is MOST appropriate when delivering sensitive performance feedback to an individual employee?

    Answer: Private face-to-face meeting

    Private face-to-face meetings protect employee dignity and allow for two-way dialogue on sensitive matters.

  7. In situational leadership theory, a 'telling' (S1) style is most appropriate for:

    Answer: Low competence and high commitment employees

    The S1 telling style provides specific direction and supervision for enthusiastic beginners who lack competence but are motivated.