COM Quality Management & Control Flashcards

In quality auditing, what is the difference between an internal audit and an external audit?

Answer: Internal audits are conducted by the organization itself; external audits are conducted by third parties

Internal audits are self-assessments conducted by company personnel, while external audits are performed by independent third-party organizations or customers.

What is the primary focus of 'design for quality' (DFQ) in operations management?

Answer: Building quality requirements into products and processes from the design stage

DFQ integrates quality considerations during the design phase so that quality is built in from the start rather than inspected in after production.

Which sampling method is most appropriate when a production batch must be accepted or rejected based on a small sample?

Answer: Acceptance sampling

Acceptance sampling uses statistical sampling plans to decide whether to accept or reject an entire lot based on the quality of a random sample.

Process capability index (Cp) measures what in quality management?

Answer: How well a process can produce within specification limits relative to its variation

Cp compares the width of specification limits to the natural variation of the process, indicating whether the process is capable of consistently meeting requirements.

What is the role of a Quality Management Representative (QMR) in an organization?

Answer: Ensure the QMS is established, implemented, and maintained effectively

The QMR is responsible for overseeing the quality management system, reporting its performance to senior management, and ensuring continual improvement.

Which quality improvement cycle, developed by W. Edwards Deming, emphasizes iterative testing and learning?

Answer: PDCA (Plan-Do-Check-Act)

The PDCA cycle, also known as the Deming cycle, is a four-step iterative process for continuous improvement: Plan, Do, Check, and Act.