COM Communication and Stakeholder Management Flashcards
6 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 COM Communication and Stakeholder Management flashcards as text
Which of the following is a key principle of internal communications best practices for office managers?
Answer: Ensure consistent messaging across all channels and departments
Consistent messaging across channels prevents confusion, builds trust, and ensures all employees receive the same core information.
When managing an external vendor relationship, which communication approach is most professional?
Answer: Establish regular check-ins with clear agendas and documented outcomes
Regular, structured communication with vendors maintains alignment, prevents issues, and creates an accountability record.
What does 'upward communication' refer to in an organizational context?
Answer: Information flowing from employees or managers to higher-level leadership
Upward communication refers to information, feedback, or reports that travel from lower organizational levels to upper management.
An office manager is mediating a conflict between two employees. Which step should come FIRST?
Answer: Allow each party to express their perspective without interruption
Allowing each party to speak first ensures the mediator has full context before making any decisions or recommendations.
Which type of communication barrier is most commonly caused by jargon or technical language?
Answer: Semantic barrier
Semantic barriers occur when words or phrases have different meanings to different people, often due to jargon or specialized terminology.
When distributing meeting minutes, what should an office manager always include?
Answer: Action items with assigned owners and deadlines
Meeting minutes must capture action items with clear ownership and deadlines to ensure accountability and follow-through.