COM Communication and Interpersonal Skills Flashcards
6 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 COM Communication and Interpersonal Skills flashcards as text
What is the purpose of a communication audit in an office environment?
Answer: To assess the effectiveness and gaps in the organization's communication practices
A communication audit evaluates current communication channels, practices, and effectiveness to identify areas for improvement.
Which email etiquette practice is most critical for maintaining professionalism in office communications?
Answer: Responding to all emails within 24–48 hours with a clear subject line
Timely responses with descriptive subject lines demonstrate professionalism and ensure efficient information flow.
What term describes informal, unstructured communication that flows through personal networks in an office?
Answer: Grapevine communication
Grapevine communication refers to the informal network through which rumors, gossip, and unofficial information spread among employees.
When writing a formal business report, which section is typically presented first?
Answer: Executive summary
The executive summary appears first so busy readers can quickly grasp the report's key findings and recommendations without reading the full document.
Which nonverbal cue is most commonly associated with openness and engagement during workplace communication?
Answer: Maintaining eye contact and an open posture
Maintaining eye contact and an open, relaxed posture signals attentiveness and willingness to engage in the conversation.
What is the best method for communicating urgent, time-sensitive information to a large team?
Answer: Use a combination of direct messaging and a brief all-hands announcement
Combining an immediate notification channel with a brief announcement ensures that urgent information reaches all team members quickly and clearly.