Assessment & Evaluation Techniques Flashcards
7 cards from real COA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment & Evaluation Techniques flashcards as text
Which type of rating scale asks evaluators to distribute a fixed percentage of employees across performance categories?
Answer: Forced distribution
Forced distribution requires managers to assign set percentages of employees to each performance tier, preventing everyone from being rated 'above average.'
A newly implemented office training program is evaluated six months later by measuring employee productivity gains. This is an example of which Kirkpatrick level?
Answer: Level 4 – Results
Kirkpatrick Level 4 measures tangible organizational outcomes such as productivity, cost savings, or quality improvements resulting from training.
What does 'inter-rater reliability' measure in an evaluation system?
Answer: The consistency of scores across different evaluators rating the same performance
Inter-rater reliability measures the degree to which two or more independent evaluators assign the same scores to the same observed performance.
An office administrator creates a rubric with 'Exceeds Expectations,' 'Meets Expectations,' and 'Needs Improvement' anchored to specific observable behaviors. This tool is BEST described as:
Answer: A behaviorally anchored rating scale (BARS)
A BARS links rating levels to specific behavioral descriptions, reducing ambiguity and increasing the objectivity of performance ratings.
Which potential bias occurs when an evaluator's overall impression of an employee unduly influences ratings on individual performance dimensions?
Answer: Halo effect
The halo effect occurs when a positive (or negative) overall impression causes an evaluator to rate all specific dimensions similarly, rather than independently.
A supervisor consistently gives all employees 'satisfactory' ratings to avoid conflict. This tendency is known as:
Answer: Central tendency bias
Central tendency bias occurs when evaluators avoid extreme ratings and cluster all scores near the middle of the scale.
In performance management, MBO (Management by Objectives) primarily evaluates employees on:
Answer: Specific, measurable goals set collaboratively
MBO is based on setting clear, agreed-upon objectives between manager and employee, then evaluating performance against achievement of those objectives.