Quality Control & Process Improvement Flashcards
7 cards from real CNE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A nurse educator is applying the '5 Whys' technique during a quality review. The purpose of this technique is to:
Answer: Iteratively ask 'why' to uncover the root cause of a problem
The '5 Whys' technique involves asking 'why' repeatedly (typically five times) to trace a problem back to its root cause.
During a QI project, a nursing educator uses a cause-and-effect (Ishikawa) diagram. Which categories are MOST commonly represented in its 'bones'?
Answer: People, Methods, Machines, Materials, Environment, Measurement
The Ishikawa (fishbone) diagram commonly uses the 6M categories: People, Methods, Machines, Materials, Environment, and Measurement.
A CNE implements a new preceptor training program and evaluates it using Kirkpatrick's Model. Level 3 of this model evaluates:
Answer: Behavioral change and transfer of learning to practice
Kirkpatrick's Level 3 (Behavior) assesses whether learners apply new knowledge and skills in their actual work environment.
Which national accreditation body requires nursing programs to demonstrate systematic program evaluation aligned with quality improvement principles?
Answer: Accreditation Commission for Education in Nursing (ACEN)
ACEN requires nursing programs to implement a systematic program evaluation plan as part of its accreditation standards.
A nurse educator wants to rapidly test whether a new medication safety checklist reduces near-miss events in a single clinical unit before hospital-wide rollout. This approach is known as:
Answer: Pilot testing
Pilot testing allows small-scale implementation of a change in one area to evaluate feasibility and effectiveness before broader spread.
In quality improvement, 'spread' refers to:
Answer: Expanding a successful tested change to other units or settings
Spread in QI means scaling a proven improvement from the test site to additional units, departments, or organizations.
When a nursing program's quality improvement data shows stable, predictable variation within control limits, this pattern indicates:
Answer: Common cause variation reflecting normal process performance
Data consistently within control limits reflects common cause variation, indicating a stable, predictable process that may need redesign rather than reactive fixes.