Communication & Client Relations Flashcards
7 cards from real CNE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Client Relations flashcards as text
A nursing educator is teaching students about SBAR communication. Which component of SBAR includes the patient's current vital signs and assessment findings?
Answer: Assessment
The Assessment component of SBAR is where the nurse provides objective data such as current vital signs, lab values, and clinical findings.
When teaching motivational interviewing techniques, a CNE emphasizes the concept of 'rolling with resistance.' This strategy is best described as:
Answer: Avoiding arguments and redirecting resistance without direct opposition
Rolling with resistance means not opposing the client's pushback but instead reframing it or shifting focus to reduce defensiveness and promote autonomy.
A nurse educator is demonstrating teach-back with a diabetic patient. The MOST appropriate way to initiate teach-back is:
Answer: 'Can you show me how you would draw up and inject your insulin?'
Teach-back is most effective when the patient is asked to demonstrate or explain the skill in their own words, revealing true comprehension.
During a clinical simulation debrief, an educator notices a student interrupted a patient mid-sentence during history-taking. This behavior violates which communication principle?
Answer: Active listening
Active listening requires allowing the patient to fully express themselves without interruption, demonstrating respect and gathering complete information.
A CNE is preparing students to work with patients who have low health literacy. Which written patient education material characteristic is MOST important?
Answer: Written at a 5th-grade reading level or below with plain language
Materials for low-health-literacy patients should use plain language at a 5th-grade reading level or below to maximize comprehension and adherence.
When a patient with limited English proficiency requires informed consent, the nurse educator should teach students that the BEST resource is:
Answer: A certified medical interpreter
Certified medical interpreters are trained in medical terminology and ethical standards, ensuring accurate and unbiased informed consent communication.
A nursing educator teaches that proxemics, or the use of physical space in communication, is MOST relevant when:
Answer: Determining how close to stand when delivering sensitive news to a patient
Proxemics involves the use of personal space in communication, and maintaining appropriate distance is especially important during sensitive or emotionally charged interactions.