Donor Relations & Stewardship Flashcards
7 cards from real CNE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Donor Relations & Stewardship flashcards as text
A foundation requires a grant report 12 months after funding. The BEST stewardship practice is to:
Answer: Proactively communicate progress updates before the report deadline and submit a thorough impact narrative
Proactive communication and thorough reporting demonstrate accountability and strengthen the foundation relationship for future funding.
Which action BEST demonstrates the principle of donor-centered fundraising?
Answer: Framing the donor's gift as the hero that makes the mission possible
Donor-centered fundraising positions the donor as the agent of change, not the organization, increasing emotional connection and retention.
What does 'donor fatigue' mean in a stewardship context?
Answer: Decreased donor responsiveness caused by excessive or impersonal solicitation
Donor fatigue occurs when donors feel overwhelmed or undervalued due to too many asks and too little genuine relationship-building.
A mid-level donor increases their gift significantly. The FIRST stewardship step should be:
Answer: Send an immediate, personalized acknowledgment from a senior leader recognizing the upgrade
Timely, personalized acknowledgment from leadership signals that the upgraded gift was noticed and deeply appreciated.
Which best practice applies to managing a donor advisory board for stewardship purposes?
Answer: Engage donor advisors in meaningful conversations about strategy, not just in ceremonial roles
Meaningful engagement in strategy makes donor advisors feel genuinely invested in organizational outcomes, deepening loyalty.
When transitioning a donor relationship from one gift officer to another, what is MOST critical?
Answer: Conducting a warm handoff with both officers present or on a joint call
A warm handoff preserves continuity of relationship and ensures the donor feels valued through the staff transition.
Which of the following is an example of 'reciprocal stewardship' between a nonprofit and its donors?
Answer: Providing donors exclusive access to organizational insights and inviting their feedback on program direction
Reciprocal stewardship creates a two-way partnership where donors gain meaningful engagement while the organization benefits from loyal support.