Effective Communication Skills Flashcards
7 cards from real CNE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Effective Communication Skills flashcards as text
In negotiation, 'framing' refers to which communication technique?
Answer: Presenting information in a way that influences how the other party perceives it
Framing shapes how information is perceived by emphasizing certain aspects over others, directly influencing the counterpart's decisions.
When a negotiator uses the phrase 'help me understand your position,' this is an example of:
Answer: An open-ended question designed to encourage elaboration
Open-ended questions invite the other party to share more information, revealing interests and priorities that inform better agreements.
Which listening behavior is MOST likely to make a counterpart feel heard and respected?
Answer: Maintaining eye contact and nodding at appropriate moments
Nonverbal cues like eye contact and nodding signal active engagement and validate the speaker's message.
The concept of 'strategic silence' in negotiation communication means:
Answer: Intentionally pausing after making a proposal to allow the counterpart to respond
Strategic silence after stating a position creates psychological pressure and gives the counterpart space to respond or reveal information.
A negotiator who consistently uses 'we' language instead of 'I' language is attempting to:
Answer: Build a collaborative atmosphere and shared ownership of the process
'We' language fosters a partnership mindset, reducing adversarial dynamics and encouraging joint problem-solving.
Paraphrasing in negotiation serves primarily to:
Answer: Restate the counterpart's message in your own words to confirm understanding
Paraphrasing confirms comprehension, reduces miscommunication, and demonstrates genuine attention to the counterpart's message.
Which communication approach is MOST effective when delivering bad news to a counterpart in a negotiation?
Answer: Acknowledge the difficulty first, state the news clearly, then pivot to options
Acknowledging the difficulty builds empathy, clear delivery prevents confusion, and pivoting to options keeps the negotiation constructive.