Resident Rights and Communication Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Resident Rights and Communication flashcards as text
A resident who uses a wheelchair wants to attend a religious service in the facility chapel but staff say it is 'too much trouble.' This violates the resident's right to:
Answer: Practice their religion and participate in social activities
Residents have the right to practice their religion and participate in social, religious, and community activities.
A resident tells the CNA they signed a form at admission giving up their right to leave the facility. The CNA should know that:
Answer: Residents cannot waive their fundamental rights; such forms are invalid
Federal law prohibits facilities from requiring residents to waive their legal rights as a condition of admission.
When using nonverbal communication with residents, a CNA should be aware that:
Answer: Body language, eye contact, and facial expressions convey powerful messages
Nonverbal communication including posture, facial expression, and eye contact significantly affects how residents feel and whether they feel respected.
A CNA notices a bruise on a resident that was not there yesterday. The resident says 'please don't tell anyone.' What should the CNA do?
Answer: Document and report the finding to the charge nurse immediately
CNAs are mandated reporters and must report unexplained injuries immediately regardless of the resident's request for secrecy.
A resident asks the CNA not to tell their spouse about a new diagnosis. The CNA should:
Answer: Respect the resident's wish and maintain confidentiality
Residents have the right to control who receives their health information; spouses do not automatically have access.
Which action demonstrates the use of active listening when speaking with a resident?
Answer: Nodding, making eye contact, and reflecting back what the resident said
Active listening involves full attention, affirmative cues, and reflecting the speaker's words to show understanding.
A resident has been placed in physical restraints. The CNA's responsibility includes:
Answer: Checking on the restrained resident at least every 30 minutes
Restrained residents must be monitored at least every 30 minutes, repositioned, and offered toileting and range-of-motion exercises.