Quality Assurance & Improvement Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
When a nursing facility conducts a root cause analysis (RCA), the PRIMARY goal is to:
Answer: Identify the underlying system factors that allowed an error to occur
RCA focuses on systemic causes rather than individual blame, enabling meaningful process improvements to prevent recurrence.
A facility tracks its antipsychotic medication use rates monthly. This metric is BEST classified as a:
Answer: Process quality indicator
Antipsychotic use rates measure whether appropriate care processes are being followed, classifying them as process quality indicators.
A resident is consistently losing weight despite receiving meals. The CNA's BEST quality-focused action is to:
Answer: Report the pattern to the nurse and document intake at each meal
Documenting and reporting consistent weight loss triggers a nutritional assessment and care plan update, which is a core quality improvement action.
Quality improvement in healthcare is BEST described as:
Answer: An ongoing, systematic effort to improve care processes and outcomes
Quality improvement is a continuous, team-based process of monitoring, analyzing, and improving care delivery.
Which of the following actions by a CNA MOST directly supports resident-centered quality improvement?
Answer: Asking residents how they prefer their care to be delivered and documenting their wishes
Eliciting and honoring resident preferences is the foundation of person-centered care and drives individualized quality improvement.
A facility's infection control data shows a cluster of gastrointestinal illness on one unit. The FIRST action should be:
Answer: Report the cluster to the charge nurse and infection control officer immediately
Prompt reporting of illness clusters activates infection control protocols and may prevent facility-wide outbreak.
Staff education and training programs in a nursing facility are BEST described as which type of quality strategy?
Answer: Proactive — preventing problems by building staff competency
Education and training are proactive quality strategies that build the skills and knowledge needed to prevent errors before they happen.