Quality Assurance & Improvement Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A CNA notices a resident's call light has gone unanswered for 20 minutes. What is the BEST initial action?
Answer: Answer the call light immediately and address the resident's need
Prompt response to call lights is a core quality indicator; immediate action addresses patient safety and dignity.
Which tool is most commonly used in quality improvement to display how often different problems occur in rank order?
Answer: Pareto chart
A Pareto chart ranks problems by frequency, helping teams focus improvement efforts on the most impactful issues.
When completing an incident report after a resident fall, the CNA should:
Answer: Record only objective facts about what was observed
Incident reports must contain objective, factual information to be legally valid and useful for quality improvement.
A quality indicator shows that a facility's pressure injury rate has increased over three months. What is the FIRST step in addressing this?
Answer: Analyze data to identify contributing factors
Root cause analysis through data review must precede any intervention to ensure targeted and effective quality improvement.
Which of the following is an example of a structural quality indicator in long-term care?
Answer: Staff-to-resident ratio on each shift
Structural indicators measure the resources and settings available for care, such as staffing levels.
A resident tells the CNA she feels rushed during morning care. The CNA should FIRST:
Answer: Apologize and report the concern to the charge nurse
Resident complaints are valuable quality data; the CNA must communicate concerns to the nurse for follow-up and care plan review.
Benchmarking in healthcare quality improvement means:
Answer: Comparing a facility's performance to best-practice standards or top performers
Benchmarking compares a facility's metrics against recognized standards or high-performing peers to identify improvement opportunities.