Leadership & Professional Development Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership & Professional Development flashcards as text
What is the most effective way for a CNA to resolve a conflict with a coworker?
Answer: Discuss the issue privately, focusing on solutions rather than blame
Addressing conflicts directly and solution-focused in a private setting is the most constructive first step in conflict resolution.
Which behavior demonstrates ethical conduct for a CNA?
Answer: Maintaining patient confidentiality at all times
Maintaining confidentiality is both a legal requirement under HIPAA and a core ethical obligation for all healthcare workers including CNAs.
A CNA discovers they made a documentation error after charting. What should they do?
Answer: Draw a single line through the error, initial it, write the correct entry, and notify the nurse
Correct medical record correction procedures require a single line through the error, initials, the correct information, and notifying the appropriate nurse.
What does HIPAA primarily protect?
Answer: Patients' rights to private medical information
HIPAA (Health Insurance Portability and Accountability Act) establishes national standards to protect individuals' private health information.
A CNA is offered a leadership position as a charge aide. Which skill would be MOST important in this role?
Answer: Effective communication and delegation to the care team
Leadership roles require strong communication and delegation skills to coordinate care effectively and support the entire team.
What is the purpose of a facility's policy and procedure manual for CNAs?
Answer: To provide standardized guidelines ensuring safe, consistent patient care
Policy and procedure manuals provide standardized guidance that ensures all staff deliver care consistently and safely within the facility's standards.
Which action by a CNA reflects initiative and professional growth?
Answer: Volunteering for additional training and cross-training opportunities
Seeking additional training and cross-training demonstrates initiative, expands competency, and signals commitment to the profession.