CNA Communication And Interpersonal Skills 3

Question 1

Which of the following is an example of non-verbal communication that a CNA should be aware of?

Accepted Answer

Crossing your arms and sighing while a resident speaks

Answer

Writing a note to a resident who cannot hear well

Answer

Using a calm tone of voice when speaking

Answer

Providing written instructions for a procedure

Question 2

A resident with hearing impairment does not seem to understand the CNA's instructions about taking a deep breath during care. Which communication adaptation is MOST effective?

Accepted Answer

Face the resident directly, speak at a normal pace at eye level, and demonstrate the action

Answer

Speak louder and more rapidly to deliver the instruction clearly

Answer

Write down every instruction given during care

Answer

Ask the resident to remove their hearing aid so there is no feedback interference

Question 3

What is the primary purpose of a care conference for a long-term care resident?

Accepted Answer

To discuss the resident's care plan with the interdisciplinary team, resident, and family to ensure goals are met

Answer

To review the facility's budget allocation for each resident's care

Answer

To determine whether the resident will be discharged from the facility

Answer

To train new staff on the resident's specific care needs

Question 4

A resident tells the CNA that another staff member was rude to them and used an offensive name. How should the CNA respond?

Accepted Answer

Acknowledge the resident's experience, report the complaint to the nurse or supervisor, and document it

Answer

Tell the resident the staff member probably did not mean any harm and move on

Answer

Confront the other staff member directly to resolve the issue

Answer

Advise the resident to speak to the family about it

Question 5

A resident with aphasia from a stroke can understand language but has difficulty speaking. Which approach best supports communication with this resident?

Accepted Answer

Ask only yes/no questions and use communication boards or picture cards as supplemental tools

Answer

Speak very slowly and use only one-word commands to match the resident's output

Answer

Avoid conversations with the resident since communication is too difficult and frustrating

Answer

Encourage the resident to write all responses even if they also have hand weakness

Question 6

Which of the following demonstrates appropriate professional boundaries between a CNA and a resident?

Accepted Answer

Maintaining a warm, respectful relationship while keeping personal disclosures minimal and redirecting excessive dependency

Answer

Accepting a small gift from a resident to show you value the relationship

Answer

Sharing personal details of the CNA's own family and financial problems with the resident

Answer

Giving the resident your personal phone number so they can reach you on your days off