CNA Communication and Interpersonal Skills 1

Question 1

In order to communicate clearly with a client who has hearing loss, the nurse aide should

Accepted Answer

look directly at the client when speaking

Answer

speak in a high pitched tone of voice.

Answer

stand behind the client when speaking

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speak in a loud and slow manner

Question 2

Which is the best way to talk to a resident with a vision impairment?

Accepted Answer

Announce your presence when entering the room.

Answer

Touch the resident before you begin talking.

Answer

Turn on all the lights to enhance the remaining vision.

Answer

Speak loudly and use exaggerated mouth movements.

Question 3

When communicating with a non-verbal resident, the nurse aide should use all of the following EXCEPT

Accepted Answer

assuming the resident has no way of communicating and provide routine care.

Answer

getting to the resident's eye-level for better interaction.

Answer

remembering that non-verbal residents are often able to understand.

Answer

asking the family if there are facial expressions or gestures that have meaning.

Question 4

When interacting with clients, the nurse aide should remember that

Accepted Answer

more than half of all communication is non-verbal.

Answer

picture boards are not considered an accurate way to communicate.

Answer

clients lose the ability to communicate as they get older.

Answer

speaking is the most reliable way to communicate.

Question 5

Active listening is important because

Accepted Answer

it prevents misunderstandings.

Answer

it provides time to plan a response.

Answer

it doesn't require any effort.

Answer

it eliminates the need to ask questions.

Question 6

The nurse aide is asked by a confused client what day it is. The nurse aide should

Accepted Answer

point to the date on a calendar and say the date.

Answer

provide the date and then quiz the client later.

Answer

explain that memory loss is natural and the date is not Important.

Answer

ignore the request because the client is already confused.

Question 7

A resident has just been admitted to the facility. The nurse aide should

Accepted Answer

introduce him to his roommate.

Answer

announce his arrival at dinner.

Answer

do whatever the charge nurse says.

Answer

say nothing until he has settled in.

Question 8

After you have had to complete several assignments that a co-worker didn't do, what is the best approach?

Accepted Answer

Ask the co-worker if there is a reason.

Answer

Leave a note on the supervisor's desk.

Answer

Post an anonymous sign in the break room.

Answer

Warn the other team members.

Question 9

A resident calls the nurses aide and says, “Someone spilled water onto my bed.” The nurse aide observes a wet area on the pad, directly under the resident. The nurse aide should

Accepted Answer

change the linens and make a mental note to offer the bedpan more often.

Answer

remind the resident to ask for a bedpan when she needs one.

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ask the nurse to get an order for an indwelling catheter.

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tell the resident that she has obviously urinated in bed.

Question 10

Conflict resolution is an important part of communication. All the following are good tips EXCEPT

Accepted Answer

letting emotions determine your reactions and decisions.

Answer

owning your behavior and apologizing when necessary.

Answer

staying positive about finding a solution that will help everyone.

Answer

organizing meetings so others have a chance to speak and listen.