CMT Mobile OS & Application Management Flashcards

What is the difference between a soft reset and a hard reset on a smartphone?

Answer: A soft reset restarts the OS without data loss; a hard reset erases all data and returns to factory settings

Understanding this distinction prevents accidental data loss when performing routine restarts.

What is the purpose of Google's Find My Device service from a technician's perspective?

Answer: It allows remote lock, erase, and location tracking, which technicians must consider before repair

Technicians need to know if Find My Device is enabled because it affects the ability to perform certain repairs and resets.

Apple's Activation Lock is tied to which account?

Answer: The Apple ID associated with the device

Activation Lock is tied to the owner's Apple ID and prevents unauthorized use after a wipe.

A customer requests that you unlock the bootloader on their Android phone. What should you advise?

Answer: Unlocking the bootloader voids the warranty, wipes the device, and removes certain security features

Bootloader unlocking has significant consequences that customers must understand before proceeding.

What does OTA stand for in the context of mobile software updates?

Answer: Over-the-Air, meaning the update is downloaded and installed wirelessly without a PC

OTA updates allow devices to update their OS or firmware wirelessly without requiring a computer connection.

When should a technician recommend a factory reset as a repair solution?

Answer: After all other software troubleshooting steps have failed and data has been backed up

A factory reset is a last resort for software issues because it destroys all user data.