CMT Documentation & Compliance Flashcards
6 cards from real CMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CMT Documentation & Compliance flashcards as text
What is the significance of the FCC ID found on a mobile device or accessory?
Answer: It confirms the device has been tested and authorized for sale and operation in the United States by the FCC
The FCC ID proves the device has passed FCC Part 15 or Part 22 testing required for legal sale and operation in the US.
What does 'chain of custody' documentation mean when a technician handles a customer's device?
Answer: A record tracking who had possession of the device at each stage, from intake through repair and return
Chain of custody records protect both technicians and customers by documenting every handoff during the repair process.
Under the Children's Online Privacy Protection Act (COPPA), what must a repair technician be aware of when handling a minor's device?
Answer: Accessing or retaining data from accounts associated with children under 13 may have additional legal implications
COPPA restricts collection and use of personal data from children under 13, which repair technicians must consider if accessing device data.
What is the best practice for storing customer data encountered during a repair (e.g., photos accessed to verify display function)?
Answer: Access only what is necessary for the repair and do not copy, retain, or share any customer data
The minimum necessary access principle protects customer privacy and limits the shop's legal exposure.
Which type of record retention period is commonly recommended for repair shop work orders and invoices?
Answer: A minimum of 3-7 years to comply with most state statutes of limitations and tax record requirements
Retaining financial and service records for 3-7 years aligns with IRS requirements and most state contract dispute statutes.
What should a repair shop's privacy policy disclose to customers?
Answer: What customer data is collected, how it is stored, who it may be shared with, and how customers can request deletion
A compliant privacy policy informs customers of their data rights under applicable state and federal privacy laws.