CMT Business Operations & Ethics Flashcards

What is the primary purpose of maintaining a written repair agreement with each customer?

Answer: To legally define the scope of work, pricing, and liability for both parties

A signed repair agreement protects both the technician and customer by documenting mutual expectations.

Under what circumstances can a mobile repair technician legally access data on a customer's device?

Answer: Only to the extent necessary to diagnose and repair the reported issue, with customer consent

Accessing customer data beyond what is needed for the repair may violate privacy laws and professional ethics.

A repair shop finds a device abandoned after 90 days of no customer contact. What is the appropriate action?

Answer: Follow state abandoned property laws, which typically require documented contact attempts before disposal

Abandoned property laws vary by state but generally require documented outreach attempts before any disposition.

What does the Right to Repair movement primarily advocate for in the mobile tech industry?

Answer: Consumers and independent technicians having access to parts, tools, and documentation to repair devices

Right to Repair legislation aims to break manufacturer monopolies on parts and documentation.

Which practice is considered unethical in mobile device repair?

Answer: Billing for parts that were not used or replacing parts that did not need replacement

Charging for unneeded or unused work is fraudulent and violates professional ethics standards.

What is the recommended practice when a technician discovers illegal content on a customer's device?

Answer: Stop accessing the device, document the discovery, and report it to law enforcement per applicable laws

Technicians who discover illegal content have legal and ethical obligations that vary by jurisdiction but generally require reporting.