Change Implementation Flashcards
7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Implementation flashcards as text
Which of the following is a key characteristic of 'transformational change' as opposed to 'incremental change'?
Answer: It fundamentally shifts culture, strategy, or business model
Transformational change alters the fundamental nature of the organization, not just the efficiency of existing operations.
A change sponsor who 'delegates and disappears' after announcing a change initiative is most likely to cause:
Answer: Loss of credibility and stalled momentum
Visible, sustained sponsorship is critical; sponsors who disengage send a signal that the change is not a genuine priority.
When managing change in a unionized environment, which approach is most important?
Answer: Engaging union representatives early as formal stakeholders in the process
Early union engagement respects collective bargaining rights and converts potential adversaries into collaborative partners.
Which change management approach is most aligned with agile project delivery?
Answer: Iterative sprints with continuous feedback and adaptation
Agile change management uses short cycles, continuous stakeholder feedback, and adaptive planning to stay aligned with shifting project realities.
According to Prosci's ADKAR model, what does the 'K' represent?
Answer: Knowledge of how to change
In ADKAR, K stands for Knowledge — understanding how to change and what the change requires in terms of skills and behaviors.
A change impact assessment is conducted primarily to:
Answer: Identify which roles, processes, and systems will be affected and to what degree
A change impact assessment maps affected areas to help prioritize support, training, and communication for those most disrupted.
Which factor most often determines whether a change is sustained long-term after the project team disbands?
Answer: The degree to which new behaviors are reinforced through management actions and incentives
Long-term sustainability depends on managers consistently reinforcing new behaviors and aligning recognition systems with desired outcomes.