Practice Test Geeks(CMC) Certified Moving Consultant Practice Test
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Claims Handling & Conflict Resolution Flashcards

7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Claims Handling & Conflict Resolution flashcards as text

  1. A carrier offers a non-binding estimate that ends up being 20% higher at delivery. Under FMCSA rules, the customer must pay:

    Answer: No more than 110% of the non-binding estimate at delivery, with 30 days to pay the remainder

    With a non-binding estimate, customers must pay no more than 110% of the estimate at delivery; any charges above that must be billed separately with 30 days to pay.

  2. What is the key distinction between 'concealed damage' and 'visible damage' in a moving claim?

    Answer: Concealed damage is discovered after delivery and unpacking, with no visible external signs at delivery

    Concealed damage refers to internal damage not visible upon delivery inspection, discovered only after unpacking, making it harder to link directly to the carrier.

  3. A CMC reviewing a claim notices the customer signed the delivery receipt with 'Subject to Inspection.' What is the legal effect of this notation?

    Answer: It preserves the customer's right to file a concealed damage claim after inspection

    Signing 'Subject to Inspection' preserves the shipper's right to file a concealed damage claim once items are unpacked and inspected.

  4. Under FMCSA regulations, a carrier's mandatory arbitration program must be made available to customers when the claim amount is at or below:

    Answer: There is no dollar cap; it applies to all claim amounts

    FMCSA regulations require carriers to offer arbitration for all loss and damage claims without a dollar cap, though the program specifics may vary by carrier.

  5. When a carrier denies a claim based on an 'Act of God' defense, which scenario would BEST support that defense?

    Answer: Furniture damaged during a tornado that toppled the moving truck

    An 'Act of God' defense applies to damage caused by natural forces beyond human control, such as a tornado, where no carrier negligence is involved.

  6. A customer claims emotional distress damages on top of their property damage claim against the carrier. Under the Carmack Amendment, how should a CMC advise the carrier?

    Answer: Emotional distress damages are generally not recoverable under the Carmack Amendment for cargo claims

    The Carmack Amendment preempts state tort claims including emotional distress; only actual loss of cargo is compensable under its framework.

  7. What is the PRIMARY role of photographic evidence in a moving damage claim?

    Answer: To document the condition of items before and after the move, establishing the existence and extent of damage

    Photographs serve as objective documentation of an item's condition before and after transit, making it easier to prove damage occurred during the move.