Medical Office Procedures Flashcards
7 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Medical Office Procedures flashcards as text
Which scheduling method assigns specific appointment types to designated time blocks throughout the day?
Answer: Cluster scheduling
Cluster (or categorized) scheduling groups similar appointment types together, improving workflow efficiency and resource utilization.
A patient requests a copy of their own medical records. Under HIPAA, the practice must generally fulfill this request within how many days?
Answer: 30 days
HIPAA's Privacy Rule requires covered entities to provide access to records within 30 days, with one 30-day extension if needed.
What does the abbreviation EHR stand for in a medical office context?
Answer: Electronic Health Record
An Electronic Health Record (EHR) is a digital version of a patient's paper chart used across healthcare settings.
An Advance Beneficiary Notice (ABN) is required when:
Answer: Medicare may deny payment for a service because it may not be medically necessary
An ABN notifies Medicare beneficiaries in advance that a service may not be covered so they can decide whether to proceed and accept financial responsibility.
Which of the following is an example of a tickler file used in a medical office?
Answer: A chronological reminder system for follow-up tasks and due dates
A tickler file is a date-based organizational tool that prompts staff to complete tasks such as following up on referrals or lab results on a specific future date.
When collecting a copayment at the time of service, the administrative assistant should ALWAYS:
Answer: Issue a receipt and post the payment to the patient's account immediately
Issuing a receipt and posting the payment immediately ensures accurate accounting and provides the patient proof of payment.
Which federal law requires employers with 50 or more full-time employees to offer health insurance, directly affecting medical office eligibility verification workflows?
Answer: The Affordable Care Act (ACA)
The ACA's employer mandate requires applicable large employers to offer minimum essential coverage, influencing the types of insurance plans staff must verify.