Medical Office Procedures Flashcards
6 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Medical Office Procedures flashcards as text
Which scheduling method alternates between scheduled patients and open slots for walk-ins?
Answer: Modified wave scheduling
Modified wave scheduling schedules patients at the beginning of each hour with remaining time open for walk-ins and catch-up.
How should a CMAA handle a patient arriving 30+ minutes late?
Answer: Follow the office's late arrival policy, which may include rescheduling or fitting them in
Follow the established late arrival policy, assess whether the patient can still be seen, or offer to reschedule.
What is the proper way to dispose of documents containing PHI?
Answer: Cross-cut shredder or certified document destruction service
PHI documents must be rendered unreadable through cross-cut shredding or certified HIPAA-compliant destruction services.
What information should be collected during new patient registration?
Answer: Demographics, insurance, medical history, emergency contacts, and signed consent forms
Registration requires demographics, insurance info, medical/family history, emergency contacts, consents, and policy acknowledgments.
How should a hostile patient situation be handled in the waiting room?
Answer: Follow safety protocol, remain calm, contact security if necessary
Follow the safety protocol: remain calm, use de-escalation, ensure safety, and contact security or law enforcement if needed.
What is the purpose of an office inventory management system?
Answer: Monitor and maintain adequate supplies of medical and office materials
Inventory management tracks supplies, ensures adequate stock, prevents shortages, and controls costs.