Certified Medical Administrative Assistant MCQ Flashcards
7 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Certified Medical Administrative Assistant MCQ flashcards as text
Which scheduling method gives each patient a specific appointment time and is the most common in outpatient offices?
Answer: Fixed/stream scheduling
Fixed or stream scheduling assigns each patient a set appointment time at regular intervals throughout the day.
A patient's account has a credit balance. What is the most appropriate action?
Answer: Notify the patient and issue a refund or apply to future balances per practice policy
Credit balances belong to the patient and must be handled per practice policy, typically by notifying the patient and offering a refund.
What is the filing deadline (timely filing limit) concept in medical billing?
Answer: The maximum time an insurance carrier allows for submitting a claim after the date of service
Timely filing limits set by insurers define the window after service in which claims must be submitted or they will be denied.
Under OSHA's Bloodborne Pathogen Standard, which item is required personal protective equipment when handling potentially infectious materials?
Answer: Gloves
Gloves are the minimum required PPE when handling blood or other potentially infectious materials under OSHA's BBP Standard.
A physician refers a patient to a specialist. Which document typically accompanies the referral to provide the specialist with relevant background?
Answer: Referral letter with pertinent medical records
A referral letter along with relevant records—history, labs, imaging—gives the specialist the context needed to evaluate the patient.
Which of the following is an example of a capitation payment model in managed care?
Answer: The provider receives a fixed monthly payment per enrolled patient regardless of services used
Capitation pays providers a predetermined monthly per-member amount whether or not the patient seeks services that month.
What action should a medical administrative assistant take when a caller becomes verbally abusive?
Answer: Calmly warn the caller that the behavior must stop or the call will end, then follow through if necessary
Professional de-escalation involves calmly setting a behavioral boundary and ending the call if the behavior continues, following office policy.